NexJ chosen to deliver a comprehensive view of the customer and improve global collaboration
Toronto, ON (October 21, 2015) — NexJ Systems Inc. (TSX: NXJ), a provider of enterprise solutions to the financial services and insurance industries, announced today that a global bank has selected NexJ Contact™ as the CRM solution for its Capital Markets division. NexJ Contact was selected after demonstrating that it was the most “enterprise-aware” solution after an intensive proof of concept.
“We are pleased to add to our growing list of clients in the Corporate Banking and Capital Markets industry and to build on our success as a leading provider of solutions for financial services,” said William M. Tatham, Chief Executive Officer of NexJ Systems Inc. “With NexJ, the bank will be able to establish an enterprise view of their customers, and share it globally, to enhance customer insights and drive collaboration.”
The bank was looking for an enterprise CRM solution to deliver three key business benefits. The solution needed to aggregate customer information across regions, product lines, and channels to deliver an Enterprise Customer View. It needed a shared view of its customers’ business hierarchies that consists of multiple divisions, branches and locations to better understand their customers. Finally, it was seeking a way to collaborate across the organization to better service their customers in order to increase revenues.
NexJ’s ability to deliver a product to meet these three requirements was established in a proof of concept that demonstrated NexJ’s superior integration, configuration, and relationship modeling capabilities as well as its agility to meet the needs of its customers and act as a strategic partner.
Forrester Research, Inc. stresses the importance of understanding complex customer relationships, “CRM applications are often good at managing the quality of individual records. They are less adept at enforcing the collection and management of how customer records relate to one another. Searching for a corporate customer that has multiple divisions, branches, and locations may yield multiple records making it difficult to know which records to use, let alone find if there are tens or hundreds of additional records to further search through based on account name. Mergers and acquisitions further complicate corporate hierarchies.” Forrester Research Inc., “Better Customer Relationships Require Trusted Data”, Michele Goetz and Kate Leggett. November 25, 2014
NexJ’s robust relationship modeling capabilities give further insight into the customer by modeling complex company, subsidiary, and sphere of influence relationships, as well as the relationships between individuals in each, to better understand customers and improve cross-sell opportunities.
NexJ’s collaboration capabilities delivered through a modern user experience make it easy for users in different regions and roles to share information and guide them to timely and relevant calls to action that improve overall customer experience and deepen customer relationships.
“In many parts of the world, cloud-based CRM solutions, particularly in the field of customer service and support, are not yet the preferred model due to data residency and latency. Further, firms with complex environments with high call volumes, high transaction volumes and real-time integration with legacy systems, which can slow performance, prefer an on-premises solution.” Gartner, Inc. “2015 Strategic Roadmap for the Future of CRM” by Olive Huang and Ed Thompson. August 5, 2014.
The ability to integrate customer information across regions, product lines, and channels to deliver an Enterprise Customer View while respecting regional data residency laws was an equally strong determinant in NexJ’s selection. The need to comply with data residency rules is a significant concern for all global companies, making NexJ’s deployment model that facilitates compliance a key strength and differentiator.
Selected as the best choice to improve collaboration and customer insight while tackling data residency concerns, the Global Bank was further impressed by the level of data security NexJ delivered and the ease with which it could be implemented.
About NexJ Systems Inc.
NexJ provides enterprise customer management solutions to the financial services and insurance industries. Our solutions include industry-specific customer relationship management (CRM) for multi-channel engagement and collaboration; customer process management for client onboarding and KYC; and customer data management to deliver a holistic view of customers across line of business and regional data silos. Our solutions integrate information from multiple systems into a unified view to help firms better understand and share information about their customers to increase loyalty, drive cross-sell and improve the customer experience.
Based in Toronto, NexJ has clients throughout North America, Asia Pacific and in Europe. For more information about NexJ visit www.nexj.com, e-mail info@nexj.com, or call 416-222-5611. Join us on LinkedIn, follow us on Twitter, subscribe to our YouTube channel, like us on Facebook or hang out with us on Google+.
NexJ Forward-looking Statement
Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on NexJ’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. NexJ’s assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see NexJ’s securities filings with the OSC and other securities regulators. NexJ securities filings are available on www.sedar.com. Unless otherwise required by applicable securities laws, NexJ disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.