Enhance Call Centre Agent Productivity and Client Servicing Via Our Call Centre Integration Functionality
Our Call Centre integration capabilities are comprised of both telephony and email integration, designed to drive agent productivity and improve phone experience with their clients.
Telephony Integration
Designed to reduce wait times and enhance client servicing, our Call Centre feature enables call centre agents to be more productive via telephony integration. Key features include:
- Automated Dialing (e.g. click-to-call, autodialer)
- Screen Pop
Email Integration
Our Email integration feature allows agents to easily store emails in the client Interaction Journal. To provide a communications repository, a copy of the email is sent to everyone on the distribution list.
And that’s not all!